Privacy
Delete your MediaConnect data
MediaConnect keeps your work and your social sign-ins on your own device. This page explains how to remove that data, how to ask for deletion of anything held on a server, and how to remove MediaConnect’s access from Facebook, Instagram, and Threads.
1. Disconnect an account in the app
When you connect Facebook, Instagram, Threads, or another network, the sign-in tokens are stored on your device, not on a MediaConnect server. In the app, open Accounts and choose Disconnect for that account. Disconnect removes that account’s tokens from the device. It does not delete your social account or posts already published.
2. Uninstall the app
Uninstalling MediaConnect removes its local data from the device, including drafts, schedules, settings, and any remaining sign-in tokens. Files you saved outside the app and backups you made yourself are not removed.
3. Ask for deletion of server records
To delete your MediaConnect account, license, or any other server-side record, email [email protected] with the subject Data deletion request. Send it from the email address you used with MediaConnect, or say which address the request is about.
The request is completed within 30 days, and you get a reply confirming it is done. Records that must be kept by law, such as payment and tax records, are kept only as long as required, as described in the Privacy Policy.
4. Remove MediaConnect’s access on Facebook, Instagram, and Threads
You can also remove MediaConnect’s access directly at the network:
- Facebook: Settings & privacy > Settings > Business Integrations, then choose MediaConnect and select Remove.
- Instagram: Settings > Website permissions > Apps and websites, then choose MediaConnect and select Remove.
- Threads: Settings > Account > Website permissions, then choose MediaConnect and select Remove.
Removing access at the network stops MediaConnect from posting for that account. To clear the tokens from your device as well, use Disconnect in the app or uninstall it.